WordPress Care
‍monthly support & security.

At Bigbuda, we understand the importance of keeping websites up-to-date to ensure optimal performance, security, and functionality. As part of our managed hosting service, we conduct various types of updates on websites to keep them running smoothly and securely. Here are the types of updates typically conducted on websites managed by our service:

WordPress Core Updates: We regularly update the WordPress core software to the latest stable version released by the WordPress development team. These updates include bug fixes, security patches, and enhancements to the WordPress platform, ensuring that your website remains secure and up-to-date with the latest features and improvements.

Plugin Updates: We monitor and update all installed plugins on your website to the latest compatible versions available. Plugin updates often include bug fixes, security patches, and new features, helping to enhance the functionality of your website and improve the user experience for your visitors.

Theme Updates: If your website uses a custom or third-party theme, we ensure that it is kept up-to-date with the latest version provided by the theme developer. Theme updates may include bug fixes, security patches, and design improvements, helping to maintain the visual appearance and performance of your website.

Security Updates: We proactively implement security updates and patches to protect your website from potential security vulnerabilities and cyber threats. This includes monitoring for security advisories, applying patches as soon as they become available, and implementing additional security measures as needed to safeguard your website and data.

Performance Optimization: We regularly optimize your website for performance by implementing best practices such as caching, image optimization, code optimization, and server tuning. These optimizations help improve your website's loading speed, responsiveness, and overall performance, providing a better user experience for your visitors.

Backup and Disaster Recovery: We perform regular backups of your website files, databases, and other critical data to ensure that your website can be quickly restored in the event of data loss, corruption, or other emergencies. Our backup and disaster recovery solutions provide peace of mind knowing that your website data is safe and protected at all times.

By conducting these types of updates on a regular basis, we help ensure that your website remains secure, stable, and optimized for performance, allowing you to focus on growing your business without worrying about technical maintenance tasks.

At Bigbuda, we have robust procedures in place to address and manage any issues that may arise during website operations, ensuring that your website remains secure, stable, and accessible to your visitors at all times. Here's an overview of our procedures:

24/7 Monitoring: We utilize advanced monitoring tools to continuously monitor the performance, security, and availability of your website. Our monitoring systems alert us to any issues or anomalies in real-time, allowing us to respond promptly and proactively address potential issues before they impact your website's operations.

Dedicated Support Team: Our dedicated support team is available 24/7 to provide assistance and troubleshooting for any issues or concerns you may encounter. Whether it's technical issues, performance optimizations, or general inquiries, our knowledgeable support team is here to help you resolve them quickly and efficiently.

Ticketing System: We use a ticketing system to track and manage support requests, ensuring that every issue is addressed in a timely manner and escalated to the appropriate team members for resolution. This allows us to maintain clear communication and transparency throughout the issue resolution process.

Escalation Procedures: For more complex or critical issues, we have escalation procedures in place to ensure that they are promptly escalated to senior technical staff or management for resolution. This ensures that urgent issues receive the attention and expertise they require to be resolved quickly and effectively.

Regular Maintenance: We conduct regular maintenance activities, including software updates, security patches, performance optimizations, and backups, to prevent issues from occurring and ensure the ongoing health and stability of your website. These proactive maintenance activities help minimize the risk of downtime and ensure that your website operates smoothly.

Disaster Recovery Plans: In the event of a major outage, data loss, or other emergencies, we have comprehensive disaster recovery plans in place to quickly restore your website to full operation. Our disaster recovery plans include regular backups, redundant infrastructure, and contingency measures to minimize downtime and data loss.

By implementing these procedures and protocols, we ensure that any issues that may arise during website operations are promptly addressed and resolved, minimizing disruption to your business and ensuring the continued success of your website.

Of course! At Bigbuda, we understand that your business may evolve and require changes to your website over time. That's why we offer flexibility for you to request alterations or modifications to your website, depending on the maintenance and security plan you choose.

With each maintenance and security plan we offer, you'll have access to a certain number of support hours. These hours can be used to implement new features, enhance existing ones, develop new functionalities, and address any other needs you have for your website.

Our team of experts is here to help you achieve your goals. Whether you need to add new features, improve existing ones, or make design updates, we're here to assist you every step of the way. We want to ensure that your website stays up-to-date and aligned with your business objectives, providing an optimal user experience for your visitors.

At Bigbuda, we offer a variety of communication channels to ensure that you can reach us whenever you need assistance:

Ticketing System: You can submit a support ticket through our online ticketing system. Our team will promptly review and respond to your request.

WhatsApp: For quick and direct communication, you can reach out to us via WhatsApp. Our team is available to assist you promptly.

Email: You can contact us via email for inquiries, requests, or questions, and our team will respond promptly to assist you.

Live Chat on Website: You can initiate a conversation with us in real-time using the live chat feature on our website for instant support while browsing.

Phone: If you prefer speaking directly, you can give us a call on our dedicated phone line during business hours.

Virtual Meetings: We also offer the option to schedule virtual meetings for more detailed discussions or consultations. Just reach out to us through any of our communication channels to schedule a meeting at your convenience.

By offering multiple communication channels, we aim to make it easy for you to reach out to us and receive the support you need. Whether you prefer submitting a ticket, sending a message via WhatsApp, emailing us, chatting on our website, calling us, or scheduling a virtual meeting, we're here to assist you every step of the way.